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Shipping Policy

Small Packages

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.

Deliveries will be completed by USPS, DHL or UPS. Available shipping options will be noted in your Shopping Cart, but generally include:

1-Day Shipping: Your order will be promptly fulfilled and delivered within 1 business day.

2-Day Shipping: Your order will be promptly fulfilled and delivered within 2 business days.

  • Please note: Orders placed outside the time frame listed beside your shipping option will be shipped the next day. Also, deliveries are not typically made on Saturdays or Sundays.

Standard Shipping

Please allow the full processing time required to ship from the supplier’s warehouse, plus 2-5 business days in transit for delivery.

Ground Shipping

Please allow the full processing time required to ship from the supplier’s warehouse, plus 1-7 business days in transit for delivery.

Priority Mail Shipping

Please allow the full processing time required to ship from the supplier’s warehouse, plus 2 business days in transit for delivery.

Next Day Air Shipping

Please allow the full processing time required to ship from the supplier’s warehouse, plus 1 business day in transit for delivery.

Shipping to Alaska, Hawaii, or Puerto Rico? Enter your shipping zip code in your Shopping Cart to calculate additional fees/shipping restrictions.

  • Please note: Deliveries are not typically made on Saturdays or Sundays.

Large Packages

We want to make sure your order gets to you safe and sound. For items that are too large or fragile to be delivered via USPS/DHL/UPS, we partner with carriers specializing in the transportation and delivery of Large Parcel freight so you can be rest assured that your order is being handled with the utmost care from the moment it leaves the warehouse. We currently offer free shipping for large parcel. There is no expedited shipping service for large parcel but we will try to get your items to you as soon as possible.

How it works:

Step 1: Choose a delivery option for your Large Parcel item at checkout. Available delivery methods vary by item; all options will be displayed in the shopping cart.

Step 2: Your order gets picked up from the warehouse. We'll send you a Ship Confirmation email to let you know your order is on its way.

Step 3: Your order is shipped to a Local Delivery Terminal. A Large Parcel carrier transports your order with care to a delivery professional in your area.

Step 4: Schedule a delivery appointment. Upon arrival of your order, the local terminal will contact you to schedule a delivery date and appointment window.

Step 5: Welcome your new order home! Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.

Large Parcel Delivery Methods:

Curbside (You Unload)

This delivery method covers the essentials. A delivery truck will pull up to the curb outside of your home within your 4-hour appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. We recommend asking a family member or friend for an extra hand.

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No

Curbside (We Unload)

A skilled delivery team will unload the item(s) from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No

Outside Front Door Drop-Off (Available Soon)

Our Front Door Drop-Off service offers an extra set of hands. A skilled delivery team will unload the item(s) from the truck and take it to the first available dry area outside your home (front door, porch, or garage). You will then be responsible for further transport beyond that point.

  • Appointment Scheduling: You will be notified of your delivery date and 4-hour appointment window via email once your item(s) arrive at the local terminal. The delivery terminal's contact information will be included in case you need to reschedule your delivery. * Signature Required: No. You are not required to be present to accept the delivery. Your item(s) will be left in the first available dry area, as long as the delivery team determines the area is safe and secure
  • Packaging Removal Included: No
  • Assembly Service Included: No

Inside Home Entrance Drop-Off (Available Soon)

Inside Home Entrance Drop-Off service takes your items even further. A skilled delivery team will bring the item(s) inside your home and place it in the immediate entryway.

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No

Room of Choice Delivery (Available Soon)

Our less-sweat method, the Room of Choice Delivery option features a skilled delivery team that will bring your item(s) inside, and place it in the room of your choosing.*

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once their items arrive at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No

Room of Choice Delivery & Packaging Removal (Available Soon)

Our Room of Choice Delivery & Packaging Removal option features a skilled delivery team that will bring your item(s) inside, place it in the room of your choosing*, then remove and dispose of all packaging for your convenience.

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: Yes
  • Assembly Service Included: No

All-Inclusive Delivery & Assembly (Available Soon)

Our easiest, no-sweat method, All-Inclusive Delivery takes your item from delivery to assembly. A delivery team will bring your item(s) inside and place it in the room of your choice.* Packaging will be removed and disposed of, followed by basic assembly for your convenience.**

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

**Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: Yes
  • Assembly Service Included: Yes